Refund Policy

This Refund Policy (Policy) sets forth the terms and conditions under which refunds may be granted to users of our services. By using our services, you agree to the terms of this Policy. Refund requests will be handled on a case-by-case basis at our sole discretion, and we reserve the right to deny any refund request that does not meet the criteria set forth below.

1. Eligibility for Refunds

Refunds may only be considered under exceptional circumstances, such as:

• Technical issues with the service that prevent the User from utilizing the product as advertised.
• Billing errors, such as duplicate charges or incorrect amounts charged to the Users account.
• Other circumstances as determined by us on a case-by-case basis.

2. Refund Requests

To request a refund, the User must contact our support team at support@boloforms.com. The refund request must be submitted within 7 days of the original purchase date. Any requests submitted after this period will not be entertained. The refund request must include the following:

• The Users registered email address (i.e., the login email associated with their account).
• A copy of the payment receipt or proof of purchase.
• A detailed explanation of the reason for the refund request.

Failure to provide sufficient information may delay or result in the denial of the refund request.

3. Processing Time

Upon receipt of a refund request, we will review the claim and may request additional information to assess the validity of the request. Refund requests may take up to 30 business days to process. Once the refund is approved, the User will be notified via email, and the refunded amount will be credited back to the original payment method used during the transaction.

4. Refund Conditions

Refunds will be granted only if:

• The refund request is made within 7 days of the original purchase date.
• The service has not been used in a manner inconsistent with our Terms of Service.
• The request does not violate any applicable laws or regulations.

Refunds will not be granted for general dissatisfaction, change of mind, or failure to cancel subscriptions before renewal.

5. Non-Refundable Services

Certain services or products, such as one-time purchases, setup fees, and custom integrations, are non-refundable unless otherwise specified in a separate written agreement.

6. Policy Modifications

We reserve the right to modify this Refund Policy at any time without prior notice. Continued use of our services following any such modification constitutes acceptance of the revised Policy.

By using our services, you agree to comply with the terms outlined in this Policy.